ITS Requirements for Government Issued Photo ID
The ITS Help Desk may ask for a copy of a government issued photo ID in order to identify a user when processing certain requests. Requests that require a copy of a government issued photo ID for verification include, but are not limited to password resets or the issuing of DUO Multi-factor Authentication bypass codes. As a government issued photo ID will contain Personally Identifiable Information, in order to protect the identities of our users it is necessary to send that information securely and as instructed by the ITS Help Desk.
Requirements for Government Issued Photo ID
When asked to provide a copy of a government issued photo ID, the ID must:
- Be government issued
- Be valid (not expired, revoked, etc.)
- Contain a photograph
- Contain date of birth
- Contain the full legal name
- Preferably be in English
- Be in legible condition
- Not be altered or edited in any way
If the required information is located on both the front and back of the ID please be sure to send the ITS Help Desk a copy of both sides of the ID.
If submitting a temporary ID, the ITS Help Desk may require additional identity verification.
If any of the required information is missing or if the copy is illegible upon receipt, the ID may be rejected and you may be asked to provide another copy of a legible and acceptable ID before the ITS Help Desk can process your request.
Common Examples of Acceptable Government Issued Photo IDs
The following are common examples of IDs that will fulfill the requirements listed above:
- Driver's License
- State ID
- Passport
Please note that these are just the most common forms of identification and that they are not the only types of IDs the ITS Help Desk will accept. Any ID that satisfies the requirements stated above will be accepted.
Common Examples of Unacceptable Photo IDs
The following are common examples of photo IDs that may not be accepted as they often do not contain the required information:
- School ID
- Military ID that does not contain date of birth
- Library Card
- ID or keycard that does not contain a photo or date of birth
- Non-government issued ID, such as a workplace ID or badge
If you have any questions please contact the ITS Help Desk by email at help@hawaii.edu or by phone at (808) 956-8883 or toll-free from neighbor islands at (800) 558-2669.